This Privacy & Cookies Policy explains how PreventiPest (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website or use our pest control services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Business Name: PreventiPest
Registered Address: The Mowhay, Roseland, Liskeard, PL14 3PQ
Phone: 01579 340006
Email: help@preventipest.co.uk

For data protection purposes, we are the data controller.

2. What Personal Data We Collect

Information You Provide

  • Name
  • Phone number
  • Email address
  • Address or postcode
  • Details of pest issues
  • Any information submitted via forms, email, or phone

Information Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the website
  • Referral source (e.g. Google search or advert)

3. How We Use Your Data

We use your data to:

  • Respond to enquiries and provide quotes
  • Deliver pest control services
  • Manage bookings and customer records
  • Improve our website and services
  • Monitor and improve advertising performance
  • Meet legal, tax, and regulatory requirements

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Consent – for cookies and marketing where required
  • Contract – to provide services you request
  • Legal obligation – for compliance with UK law
  • Legitimate interests – to operate and improve our business

5. Google Ads, Analytics & Tracking

We use Google Ads and related tools, which may include:

  • Google Ads conversion tracking
  • Google Ads remarketing
  • Google Analytics (if enabled)

These tools use cookies and similar technologies to:

  • Measure website traffic and performance
  • Track how users interact with our site
  • Assess the effectiveness of our adverts
  • Show relevant ads to previous website visitors

Google may process data such as IP address and browsing behaviour in accordance with its own privacy policies:

https://policies.google.com/privacy

6. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and collect information about how visitors use the site.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function correctly and cannot be switched off.

Analytics Cookies

These help us understand how visitors use our website (e.g. pages visited, time spent on site) so we can improve performance.

Advertising Cookies

Used by Google Ads to:

  • Track conversions from adverts
  • Enable remarketing to previous visitors
  • Display relevant ads across Google’s advertising network

Managing Cookies

When you visit our website, you will be asked to accept or manage cookie preferences where required by law.

You can also control cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

7. Sharing Your Data

We do not sell your personal data.

We may share data with:

  • Website hosting and IT service providers
  • Advertising and analytics providers (e.g. Google)
  • Professional advisers (e.g. accountants)
  • Legal or regulatory authorities where required

All third parties are required to handle your data securely and lawfully.

8. Data Storage & Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

Data is stored securely and access is limited to authorised persons only.

9. Data Retention

We retain personal data only as long as necessary:

Customer records may be kept for 10 years for legal and accounting purposes

Enquiry data may be deleted sooner if no service is provided

10. Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details above.

11. Complaints

If you are unhappy with how your data is handled, you can contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on our website.