These Terms and Conditions (“Terms”) govern your use of this website and any pest control services provided by PreventiPest (“we”, “us”, “our”). By accessing this website or booking our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. About Us
Business Name: PreventiPest
Registered Address: The Mowhay, Roseland, Liskeard, PL14 3PQ
Phone: 01579 340006
Email: help@preventipest.co.uk
2. Services
We provide pest control and prevention services to residential and/or commercial customers in the United Kingdom.
All services are subject to availability, site inspection, and suitability. We reserve the right to refuse or discontinue services where conditions are unsafe, unlawful, or beyond the scope of our expertise.
3. Quotes and Pricing
All quotes are provided based on information supplied at the time and may be subject to change following inspection.
Prices include VAT unless stated otherwise.
Additional treatments, follow-up visits, or unforeseen work may incur extra charges, which will be discussed with you in advance where possible.
4. Bookings, Cancellations & Refunds
- Appointments may be cancelled or rescheduled with at least [24/48] hours’ notice.
- Late cancellations or missed appointments may be charged in full.
- Refunds are issued at our discretion and in line with your statutory rights.
5. Customer Responsibilities
You agree to:
- Provide accurate information about the pest issue and property.
- Follow all preparation and aftercare instructions provided.
- Ensure safe access to the premises at the agreed time.
- Inform us of any hazards, pets, vulnerable persons, or allergies before treatment.
Failure to comply may affect treatment effectiveness and limit our liability.
6. Treatment Results & Guarantees
Pest control treatments reduce or eliminate infestations but results are not guaranteed, as pest activity can be influenced by environmental and external factors.
Any guarantee offered will be clearly stated in writing and subject to its own terms and conditions.
7. Health & Safety
We use professional-grade products in accordance with UK regulations. Some treatments may require temporary evacuation of premises or specific safety precautions.
You must follow all safety instructions provided. We are not responsible for issues arising from failure to do so.
8. Liability
To the fullest extent permitted by law:
We are not liable for indirect or consequential losses, including loss of profits or business interruption.
Our liability for any direct loss is limited to the amount paid for the relevant service.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law.
9. Website Use
All content on this website is for general information only.
We make reasonable efforts to keep information accurate but do not guarantee it is error-free or up to date.
You must not misuse the website or attempt unauthorised access.
10. Intellectual Property
All content on this website (text, images, logos, branding) is owned by or licensed to us and may not be copied, reproduced, or used without written permission.
11. Privacy
We process personal data in accordance with UK data protection laws. Please refer to our Privacy Policy for full details on how we collect and use your information.
12. Complaints
If you are unhappy with our service, please contact us first so we can attempt to resolve the issue promptly and fairly.
13. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website.
14. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the UK courts.
